Apex Climber — Support

Need help? Send a message and we'll get back to you as soon as possible.

Contact

When reporting an issue, please include:

Device model (e.g. iPhone 15, Pixel 8)
Operating system version (e.g. iOS 18.2, Android 14)
App version (shown on the title screen)
A short description of the problem and, if possible, steps to reproduce

Frequently asked

I purchased "Remove Ads" on another device. How do I get it back?

Open Settings in the App and tap Restore Purchases. Make sure you are signed into the same App Store / Google Play account that made the original purchase.

I'm being shown the EU consent form repeatedly.

The consent form appears when you change region or reset advertising identifiers. Choosing an option and confirming should stop the prompt for future sessions.

My save / progress is gone.

Apex Climber saves your progress locally on the device. Uninstalling, clearing app storage, or restoring from a backup that did not include the app's data will reset progress. There is no cloud save.

How do I request a refund?

Refunds are handled by the store you purchased from:

iOS: reportaproblem.apple.com
Android: Google Play refund help

The game is laggy / crashes on my device.

Try fully closing the App and reopening it. If it still crashes, please email us with your device model, OS version, and app version — we'll investigate.